Frequently Asked Questions

Everything you need to know about Omotenashi TCG apparel and collectibles.

How long does shipping take for my order?

Standard domestic shipping typically takes 3-7 business days. International shipping varies by location but generally arrives within 10-21 business days. You will receive a tracking number as soon as your order is dispatched.

What is your return policy for apparel and cards?

We offer a 30-day return policy for all unworn and unwashed apparel. Please note that for TCG products, we can only accept returns if the original factory seal is intact to ensure the integrity of the product.

How should I care for my Omotenashi TCG clothing?

To preserve the high-quality prints and fabric, we recommend machine washing your items inside out in cold water and hanging them to dry. Avoid ironing directly on the graphic designs.

Are your TCG products guaranteed to be authentic?

Absolutely. Every trading card product we sell is sourced directly from official distributors. We take pride in our 'Omotenashi' service, ensuring that every collectible is 100% authentic and handled with care.

Do you offer limited edition drops?

Yes, we frequently release limited-run apparel collaborations and exclusive TCG bundles. Sign up for our newsletter to receive early access notifications and release dates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.